How can we help?

    or search a topic to find the help you need

    Changes & Cancellation

    • What should I pack for my holiday?

      When it comes to packing for your holiday, we’ve got a handy guide to make sure you have everything you need for your getaway. Each of our villas are unique and the property description on the villa page should give you all the information you need such as whether there’s a hairdryer at the villa.

      Bedroom linen

      All bedroom linen is provided including covers and pillowcases, unless otherwise on rare occasions it is stated in the property description. Cot linen is not provided so if you need it, please do make sure you pack your own.


      Bathroom towels are provided at the villa. There is usually one bath towel and one hand towel per person. You will need to take your own pool/beach towels as these are not provided as standard, although some villas do provide them. If this is the case, it will be mentioned in the property description.


      A hairdryer isn’t provided as standard at our villas, but some will have one available to use. Please check the property description to see whether there is one available at your villa.

      Travel adaptor plugs

      Your villa will be fitted with local plug sockets so you will need to take travel adaptors with you to use any appliances you’ll be taking with you.

      Iron and Ironing Board

      As standard, the vast majority of our properties have an iron and ironing board you can use whilst you’re staying there.


      Winter sun

      If you’re jetting off for some winter sun, here’s some handy tips on things you might want to take. Whilst the weather will usually be warm during the day, it can get a little chilly at night so we advise you to pack a few extra items, just in case!

      • Shoes and socks (for evening ambles)
      • An extra layer such as fleece, cardigan or jumper
      • Snuggly slippers – a necessary home comfort!
      • Warm pyjamas
      • A jacket or rain coat
      • Warmer trousers for alfresco evenings
      • An umbrella – just in case!
      Read more
    • How do I add extras to my booking?

      From car hire to airport parking and hotels, you can add all of the extras to make your holiday plain sailing, through our ‘manage my booking’ section of the website. All you need to do is login to your account or sign in using your lead passenger surname and booking reference.

      Make sure you’ve filled out your own flight information. We need this for your trip, but we also use it to help find you the most relevant car hire, airport parking and hotel deals.

      It’s quick and simple to add these to your booking, but if you need any help you can send us a message here.

      Read more
    • What travel insurance do I need?

      As soon as you make a booking, it is essential that you have adequate travel insurance in place.  Travel insurance not only protects you if something goes wrong when you’re away, it’s also there to protect you if something happens that means you can’t travel.  You therefore shouldn’t wait to make sure you have adequate cover in place.

      Whilst we don’t sell travel insurance, we can point you in the direction of Holiday Extras, which has a range of products that may suit your needs, including cover if your holiday plans are affected by Covid-19.  You can find details here.

      Remember, if you don’t take out adequate travel insurance, we will not be liable for any of your losses which would have been covered by a policy that would have provided you with cover for the circumstances.

      Read more
    • Do I have to pay to amend my booking?

      If you want to amend your booking, for example, changing your travel dates or accommodation, we will charge an administration fee of £75.  This is a set fee per booking, and not a charge per person.  In addition to this you may also have to pay any additional costs or charges imposed by any of our suppliers. These charges can include (but are not limited to):

      • Differences in flight costs plus any admin fees charged by the airline
      • Increases in accommodation costs – this can happen if the dates you select are in peak travel periods for example.
      • If you are choosing a different villa, you may be charged cancellation fees on the original villa, plus any additional costs for the new accommodation.

      In all cases, amendments will be subject to availability.  If we can meet your change requests, we will let you know what the additional costs are before you proceed with any amendments.  You can then decide whether you want to proceed.  We are unable to amend any bookings if you are due to travel within the next 28 days.

      If your new arrangements result in a reduction of costs, we will refund you the difference, however, you will still need to pay the £75 administration fee.

      Amendments for Package Bookings

      If you have an existing booking with us that includes flights, we can look at your options to amend your booking, however, any new arrangements must travel within 12 months from the date of amendment.  

      If you would like to enquire about changing your arrangements, please send us a request by using the form found HERE.  The person getting in contact should be the one who made the original booking.

      Our phone lines are extremely busy at the moment so you may have to wait in a queue to speak to our Customer Support team. We therefore strongly recommend that you contact us by using the request form.  

      Read more
    • How do I change my booking?

      We understand that sometimes plans change. That’s why we try to be as flexible as possible when it comes to making changes to your holiday. If you’d like to amend your booking, including changing your travel dates or accommodation, we can look into this for you. All you need to do is fill out our request form, here.

      Before you do, here’s a few important points to be aware of:

      • We charge an administration fee of £75 per booking for amendments. This is a flat rate per booking not per person.
      • There may be additional charges imposed by our suppliers for example the difference in flights costs or any admin charges from the airline, which are outside of our control.
      • There may also be increases in accommodation cost for example if the dates you move your holiday to are more expensive.
      • Depending on how close you are to departure, your booking may be subject to cancellation charges.  We cannot make any amendments within 28 days of your travel date.

      Amendments are, of course, subject to availability. If we can make your amendment request work, we’ll inform you of all costs associated with this before we proceed with making the amendments.

      And if your new arrangements result in a reduction in cost, we’ll refund you the difference however, you will still need to pay the £75 administration fee.

      Amendments for Package Bookings

      If you have an existing booking with us that includes flights, we can look at your options to amend your booking, however, any new arrangements must travel within 12 months from the date of amendment.  

      If you’d like to go ahead and make an amendment request, all you need to do is fill out this form. It should be the lead passenger who completes the form.

      Please note our phone lines are extremely busy at the moment, with long queue times, therefore we’d recommend completing the form and one of the team will be in touch as soon as possible.

      Read more
    • How do I manage my booking?

      If you’re looking to add information to your booking or make amends, you can do this through our website. Our ‘Manage my Booking’ section allows you to:

      • Make a payment
      • Add passport details and passenger information
      • Add own flight details
      • Add car hire or transfers
      • View your travel documents (once made available)

      For anything else please send us a message here

      To find the ‘Manage my Booking’ section all you need to do is click here or go to the ‘Login & Sign up’ button in the top right-hand corner of our website and select ‘Manage my Booking’.

      If you have an account, you can login using your email address and password, or you can set up an account with the email address you booked the holiday with to access your booking information.

      Alternatively, click the ‘Bookings’ tab and enter the lead passenger surname and holiday reference number to access your booking.

      Read more
    • How do I cancel my booking?

      We understand that sometimes travel plans change and you may no longer wish to travel on your villa holiday. We do offer flexible amendment options, including moving your holiday date. You can find out more about amending your holiday here.

      If you’ve decided the only option is to cancel your holiday, we’re here to help. You can make a cancellation request via our website on ‘manage my booking’. All you need to do is login to your account using your lead passenger surname, holiday reference number and passenger code.

      *If you do not know your passenger code, you can request this on the login screen and it will be automatically sent to the lead passenger via email.

      To login click here

      • Once you’re logged in, just click on the holiday you’d like to cancel, and click on ‘cancellation information’ on the right hand side, so you can see the cost of cancelling your holiday and all the other information you need.
      • If you’re happy with the information provided, all you need to do is submit the cancellation form at the bottom of the screen and we’ll be in touch. We will confirm any costs with you before the cancellation is processed.

      What to be aware of:

      • Depending on the type of booking made and when you decide to cancel, cancellation charges may apply. These will increase the closer you get to your holiday date.
      • Take a look at our cancellation terms outlined in our Booking Conditions for full information.
      • Full details of the charges that apply if you do cancel, can be found here
      Read more
    • I want to rebook my holiday. Will I be financially protected for the new booking?

      When you book with James Villa Holidays, be assured that your holiday will be fully protected through our ATOL and ABTA bonding. Our ATOL protects all customers booking a holiday with flights (package), whilst our ABTA bonding protects customers booking a holiday without flights.
      Find more information here.

      Read more
    • Can I use “Manage my booking” via the James Villas Travellers’ App?

      You can access “Manage my booking” from the App, through the James villas website. Via the App you can make use of all the features of this service and make changes to your holiday booking i.e. modify car hire or add Advanced Passenger Information (API).

      Read more
    • How do I log in to another holiday?

      If you have more than one holiday with us, you will need to log out of your current holiday and log back in with your new holiday reference number. You can log out of the app from the settings screen which is available via the main menu.

      Read more

    Still need help? Contact us