When is my balance due and how can I pay?
The date of when your balance is due will depend on when you make or made your booking. You can find your balance due date on your booking confirmation invoice.
Bookings made before 8 October 2020
Your balance is due 14 weeks before you are due to travel. You can find details of this in the booking conditions here
Bookings made after 8 October 2020
Your balance is due 10 weeks before you are due to travel. Depending on what you have booked, you will find the booking conditions by clicking on the links below:
- Accommodation Only bookings
- All accommodation bookings and transport service together (a "package travel" arrangement with flights and/or car hire
You may pay by credit/debit card/gift voucher online by selecting the 'Login' option in the top-right corner of your screen and selecting 'Manage my Booking'.
Also, check out this article about 'How to make a payment.
We regret that we are unable to defer your balance due date. These are the terms that were agreed with suppliers at the time your booking was made, and we are unable change these.
Do I have to pay my balance for my upcoming booking?
If you’re due to travel from 1 August 2021 onwards and we have contacted you to ask you to pay your balance, this is because we’re expecting your booking arrangements to go ahead as planned. If there is FCDO advice or travel restrictions in place nearer the time that impact your specific arrangements, we will contact you to discuss your options.
Unfortunately, we’re not able to defer any balance payments at this time. If you choose not to travel or not to pay the balance of your holiday, this will be deemed as a cancellation, and you will lose your deposit.
You can find out more about balance due dates by reading this article.
To make a payment navigate to Manage my Booking. If you have already set up an account, you can log in using your email and password. If you don’t have an account, click on the Bookings tab and use the lead passenger name and your Holiday Reference, as well as your personal Passenger Code, to access your details. You’ll then be able to make your secure payment.
How do I make a payment?
We have multiple payment methods available so that you can pay for your holiday however suits you. It’s quick and easy to do and only takes a few minutes.
Make a payment on our website
- Click on the ‘Login & Sign up’ button in the top right-hand corner of our website.
- Go to ‘Manage my Booking’
- You can either log in using your account details, or you can click the 'Bookings' tab and access your booking with your lead passenger surname and holiday reference number.
- Find your booking and click ‘make payment’.
- Then all you need to do is follow the instructions on the screen to make your secure payment.
We do not charge for any of the following card types:
- Visa Debit / Credit
- MasterCard Debit / Credit
Unfortunately, we are unable to accept American Express as a means of payment.
The following payment methods attract a 2% charge from the provider of the service:
- Purchasing Cards
- Non-UK registered debit cards (even if they are GBP denominated)
- Corporate Cards
Make a payment via Bank Transfer
If you would like to transfer money to us directly, our account details are:
Account Name: James Villa Holidays Ltd
Account Number: 23687953
Sort Code: 20-00-00
Please use your holiday reference as the payment reference.
These details are for GBP Payments only. Transfers to this account in currencies other than GBP will be translated to GBP by the bank and will potentially result in a lower amount due. If you would like to pay in another currency, please contact us on +44 (0)1622 655 940.
If you experience any issues with making a payment, send us a message, and we can assist you.
Still need help? Contact us