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    • When is my balance due and how can I pay?

      The date of when your balance is due will depend on when you make or made your booking.  You can find your balance due date on your booking confirmation invoice.

      Bookings made before 8 October 2020

      Your balance is due 14 weeks before you are due to travel. You can find details of this in the booking conditions here

      Bookings made after 8 October 2020

      Your balance is due 10 weeks before you are due to travel.  Depending on what you have booked, you will find the booking conditions by clicking on the links below:

      You may pay by credit/debit card/gift voucher online by selecting the 'Login' option in the top-right corner of your screen and selecting 'Manage my Booking'.

      Also, check out this article about 'How to make a payment.

      We regret that we are unable to defer your balance due date.  These are the terms that were agreed with suppliers at the time your booking was made, and we are unable change these. 

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    • Do I have to pay my balance for my upcoming booking?


      If we have contacted you to ask you to pay your balance, this is because we’re expecting your booking arrangements to go ahead as planned. If there is FCDO advice or travel restrictions in place nearer the time that impact your specific arrangements, we will contact you to discuss your options. 

      Unfortunately, we’re not able to defer any balance payments at this time. If you choose not to travel or not to pay the balance of your holiday, this will be deemed as a cancellation, and you will lose your deposit.

      You can find out more about balance due dates by reading this article.

      To make a payment navigate to Manage my Booking. If you have already set up an account, you can log in using your email and password. If you don’t have an account, click on the Bookings tab and use the lead passenger name and your Holiday Reference, as well as your personal Passenger Code, to access your details. You’ll then be able to make your secure payment.

      If you would like to look at options to move your booking to a later date, please get in touch with us, and we'll support you as quickly as we can.

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    • How do I make a payment?

      We have multiple payment methods available so that you can pay for your holiday however suits you. It’s quick and easy to do and only takes a few minutes.

      If you experience any problem while you're trying to make a payment, please send us a message, and we can assist you with high priority.


      1. Make a payment on our website

      • Click on the ‘Login & Sign up’ button in the top right-hand corner of our website.
      • Go to ‘Manage my Booking’
      • You can either log in using your account details, or you can click the 'Bookings' tab and access your booking with your lead passenger surname and holiday reference number.
      • Find your booking and click ‘make payment’.
      • Then all you need to do is follow the instructions on the screen to make your secure payment.

      Please note, we do not charge for any of the following card types:

      • Visa Debit / Credit
      • MasterCard Debit / Credit

      Unfortunately, we cannot accept American Express as a means of payment.

      The following payment methods attract a 2% charge from the provider of the service:

      • Purchasing Cards
      • Non-UK registered debit cards (even if they are GBP denominated)
      • Corporate Cards


      2. Make a UK-based payment via Bank Transfer

      If you would like to transfer money to us directly, our account details are:


      Account Name:   James Villa Holidays Ltd
      Account Number:   23687953
      Sort Code:   20-00-00
      Payment reference:   Please use your holiday reference


      3. Make a payment in Euros via Bank Transfer

      If your booking is in Euros, our account details for Euro receipts are:


      Account Name:    James Villa Holidays Ltd
      Account Number:    52222811
      IBAN:    GB23 BARC 2000 0052 2228 11
      SWIFT:  BARCGB22
      Payment reference:   Please use your holiday reference


      4. Experience problems with your payment

      If you experience any issues with making a payment, send us a message, and we can assist you with high priority.

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