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    Check-in & Check-out

    • What is the check-in process?

      Checking-in to your villa is an easy experience but if you want to know what to expect as you check-in, take a look at our guide.

      When should I arrive in resort?

      When you arrive in resort will depend on the flight times you choose. If you haven’t already booked your flights, please bear in mind that check-in is only available from 4:00pm onwards. Unfortunately, we can’t allow you access to the villa before this as we will still be preparing the villa, in line with our requirements, for your arrival.

      If you find navigating unfamiliar roads a little daunting we’d recommend you choose flight times which arrive in daylight hours to make the journey as easy as possible.

      Please note, sometimes airlines do change scheduled flight times and this is outside of our control.

      Where do I get the check-in information for my villa?

      Travel documents will be sent to you seven days before your holiday start date which will provide all the information you’ll need to check-in to your specific villa, including:

      • The address to your villa
      • The directions to get to your villa
      • How to get the keys
      • The keycode if you need one
      • Plus lots of other handy information about the villa and the surrounding area

      How do I access the villa?

      If there’s a keycode to get into your villa, all you need to do is arrive in resort and head straight to villa and use the keycode provided to access the keys in a lock box or similar device. Then, the villa is all yours. It’s as simple as that.

      Some villas require you to meet someone in resort to collect the keys. If this is the case, all of the information about how to do this will be provided to you in your travel documents.

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    • What time do we check-in and check-out on our arrival and departure days?

      To ensure the villa is sanitised and cleaned in line with local guidance and hygiene requirements , it will take a little longer than normal to get the villa ready for your arrival. You will be able to check-in to your villa from 16:00pm, while checkout is at 10:00am.

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    • Can we vacate the accommodation later than the confirmed time of 10am?

      Unfortunately, this is not possible as the accommodation will need to be cleaned and prepared for the next guests.

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    • Where will I collect my keys to my accommodation?

      Details regarding your key collection will be emailed to you as part of your travel documents a few days before your departure. Please be aware that collection points vary depending on the destination and the accommodation you are travelling to. Therefore, read the documents carefully to be fully prepared for your check-in and to avoid unnecessary delay to your holiday.

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    • Can we occupy the accommodation before 4pm on the day of arrival?

      The official time for entry into your accommodation is 16:00 local time. The cleaning staff have sole access to the accommodation until this time to make sure everything is perfectly prepared for your arrival. Therefore, it is not possible to gain access to the property before 16:00.

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