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Coronavirus guidance

We've been working hard to ensure your holiday can go ahead as smoothly and safely as possible, in-line with official government guidelines and introducing enhanced hygiene practices across our properties. Below you will find a series of FAQs to help keep you informed, direct you to the most up-to-date information and give you peace of mind as you prepare to travel. Your health and holiday experience are our top priority, so rest assured you're in safe hands.
  • What does it mean if my holiday is on the Government’s “Red List”?

    We will not be operating holidays that fall under the “Red” category.  Currently, this only applies to holidays we operate to Turkey.

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  • What does it mean if my holiday is on the Government’s “Amber List”?

    Your holiday will operate as planned.  You will need to take an antigen (rapid flow) test before you return to the UK, complete a Passenger Locator Form, and then take two PCR tests when you get home. You’ll also be required to self-isolate at home for 10 days – unless you opt in to the Test to Release scheme. You’ll also need to check you comply with the entry requirements for your holiday destination.  We have provided some links below:

    FCDO Guidance on re-entry to the UK

    FCDO Travel Advice for entry requirement at your destination

    FCDO Step by Step Guide to travelling abroad

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  • What does it mean if my holiday is on the Government’s “Green List”?

    Your holiday will operate as planned.  You will need to take an antigen (rapid flow) test for re-entry into the UK and a PCR test once you’re home and complete a Passenger Locator Form.   You’ll also need to check you comply with the entry requirements for your holiday destination.  We have provided some links below:

    FCDO Guidance on re-entry to the UK

    FCDO Travel Advice for entry requirement at your destination

    FCDO Step by Step Guide to travelling abroad

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  • Will I need a vaccine certificate to travel?

    There has been a lot of discussion about vaccine certificates and the possibility that some countries may require proof of a vaccination before travel. As it stands, no country has officially announced this requirement, so unfortunately, we’re unable to provide any certainty about travel requirements that haven’t yet been decided or announced.  If this changes, we will provide updates in our Help Centre.

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  • How do I change my booking if I'm due to travel from 7 June 2021

    If you are due to travel from 7 June 2021, then your arrangements are expected to go ahead as planned.

    If you decide you want to amend your booking, for example, changing your travel dates or accommodation, we will charge an administration fee of £75.  This is a set fee per booking, and not a charge per person.  In addition to this you may also have to pay any additional costs or charges imposed by any of our suppliers. These charges can include (but are not limited to):

    • Differences in flight costs plus any admin fees charged by the airline
    • Increases in accommodation costs – this can happen if the dates you select are in peak travel periods for example.
    • If you are choosing a different villa, you may be charged cancellation fees on the original villa, plus any additional costs for the new accommodation.

    In all cases, amendments will be subject to availability.  If we can meet your change requests, we will let you know what the additional costs are before you proceed with any amendments.  You can then decide whether you want to proceed.

    If your new arrangements result in a reduction of costs, we will refund you the difference, however, you will still need to pay the £75 administration fee.

    If you would like to enquire about changing your arrangements, please send us a request by using the form found HERE.  The person getting in contact should be the one who made the original booking.

    If you decide that you would rather not travel, then cancellation costs will apply.  You can find details of these costs HERE

    Our phone lines are extremely busy at the moment so you may have to wait in a queue to speak to our Customer Support team. We therefore strongly recommend that you contact us by using the request form

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  • Do I have to pay my balance for my upcoming booking?

    Do I have to pay my balance for my upcoming booking?

    If you’re due to travel from 7 June 2021 onwards and we have contacted you to ask you to pay your balance, this is because we’re expecting your booking arrangements to go ahead as planned. If there is FCDO advice or travel restrictions in place nearer the time that impact your specific arrangements, we will contact you to discuss your options. 

    Unfortunately, we’re not able to defer any balance payments at this time. If you do choose not to travel or not to pay the balance of your holiday, this will be deemed as a cancellation and you will lose your deposit.

    You can find out more about balance due dates by reading the article here

    You can make your payment by going to Manage my Booking.  If you have already set up an account, you can simply log in using your email and password. If you don’t have an account, click on the Bookings tab and use the lead passenger name and your holiday reference to access your details. You’ll then be able to make your secure payment.

    If you would like to look at options to move your booking to a later date, then please send a message here.

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  • How do I find the local government guidelines for my holiday destination?

    Government guidelines will vary from country to country, and will be different from those in the UK .

    For the latest FCDO advice for your holiday destination visit www.gov.uk/foreign-travel-advice

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  • Am I entitled to compensation if I am unable to travel due to Covid-19/Coronavirus?

    You won't be entitled to any compensation, as the reason for the holiday not continuing is outside the control of James Villa Holidays.

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  • I want to rebook my holiday. Will I be financially protected for the new booking?

    When you book with James Villa Holidays, rest assured that your holiday will be fully protected through our ATOL and ABTA bonding. Our ATOL protects all customers booking a holiday with flights (package), whilst our ABTA bonding protects customers booking a holiday without flights.
    Find more information here.

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  • What should I pack to make sure I am safe from Covid-19?

    Much like in the UK, many countries have adopted similar health and safety precautions. This means you will need to take face masks, gloves, hand sanitiser and anti-bacterial wipes with you as you travel. Be sure to check the government guidelines of your holiday destination to ensure you have everything you need before departure.

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  • What time do we check-in and check-out on our arrival and departure days?

    To ensure the villa is sanitised and cleaned in line with local guidance and hygiene requirements , it will take a little longer than normal to get the villa ready for your arrival. You will be able to check-in to your villa from 16:00pm, while checkout is at 10:00am.

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  • How often will the villa be cleaned?

    To help limit the amount of people entering your villa, we will only be cleaning properties between each party's stay. If you require additional cleaning services throughout your stay, contact the 24-hour holiday helpline to discuss.

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  • Will a local representative visit me at the villa?

    No, you will not receive a visit from a local representative. If you need advice or information while on holiday, please contact the 24-hour holiday helpline.

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  • Will anyone access my villa or apartment during my stay?

    None of our staff or suppliers will access your villa/apartment without your knowledge or consent. If you're staying at a property with a pool or garden, a maintenance person might be required to maintain the pool or tend to the garden.

    Please be aware that people who are not travelling with you are not permitted to stay or visit you at the property.

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  • What should I expect at the airport?

    You will need to check your departure and arrival airports to ensure you are aware of their restrictions and practices in response to Covid-19.

    Social distancing measures and other health and safety precautions might mean it takes longer than usual to make your way through the airport. Be sure to allow yourself plenty of time to get through security and board the plane.

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  • What safety measures have the airline put in place regarding Covid-19?

    Check directly with your airline carrier for the most up-to-date information on what to expect at the airport and on the plane. Some airlines will require online check-ins, plus on-board services may be restricted. Full details will be listed on their website.

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  • What should I expect if I have a ferry transfer?

    Boat, ferry and hydrofoil crossings may require a face covering to protect you, the crew and other passengers during your journey. In some instances you may need to submit to a temperature check and/or complete a health declaration. Routes are running at a reduced capacity to help with social distancing, so allow yourself plenty of time to board the boat.

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  • What should I expect if I've booked a local transfer?

    Transfer drivers will be adhering to local requirements and guidelines to ensure the safety of their passengers. It is important to remember you will need to look after your own luggage, as the driver will not be able to handle your luggage or assist you in carrying it.

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Still need help? Contact us