What happens with the current UK National Lockdown rules?
Due to the current uncertainty with travel restrictions and national lockdown measures, we will be making contact with all customers who are due to travel up to and including 25 March 2021 to discuss their options. Our first priority will be to contact those who are due to depart within the next 7 days. If you are travelling later than this but before 26 March 2021, please bear with us. We will be proactively contacting you so there is no need to get in touch.
If you are due to travel from 26 March 2021 onwards, we expect your arrangements to go ahead as planned.
What happens if there are travel restrictions for my holiday destination?
Some countries have restricted entry to UK citizens or introduced stricter entry requirements. If your plans have been affected by this, then we will be in touch to discuss your options. Please be aware that we are prioritising those bookings who are due to travel within the next 7 days. If your holiday is due to start more than 7 days away, please bear with us.
The current rules can change at any time and with very little notice. We are not given advance notification of any changes, so will not be able to offer you any different advice on guidelines other than that which is currently in the public domain. You can find the latest information by visiting https://www.gov.uk/foreign-travel-advice
Where can I get a private Covid 19 Test?
The Government have produced a list of private providers of coronavirus testing, including those who are able to offer tests as part of the Test to Release scheme. You can find the latest information here: https://www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international-travel
Do I have to pay my balance for my upcoming booking?
If we have contacted you to ask you to pay your balance, this is because we are expecting your booking arrangements to go ahead. If there are FCDO or travel restrictions in place nearer the time that impact your specific arrangements, we will contact you to discuss your options. We regret that we are unable to defer any balance payments at this time. If you choose not to travel or not pay the balance, then this will be deemed a cancellation and you will lose your deposit.
You can make your payment by going to Manage my Booking. If you have already set up an account, you can simply log in using your email and password. If you don’t have an account, click on the Bookings tab and use the lead passenger name and your holiday reference to access your details. You’ll then be able to make your secure payment.
What if I my holiday plans are affected due to Coronavirus/Covid-19?
If the FCDO advises against travel to a destination and your holiday arrangements have been affected, we will get in touch and advise you of the options open to you.
Travellers are advised to regularly check the FCDO travel advice for the country they are travelling to, which includes a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries.
- How do I find the local government guidelines for my holiday destination?
What are the options if we're advised we can't travel?
If you've booked a package holiday with us, then you are protected under the Package Travel Regulations. If you have made your own arrangements, such as flights, car hire or airport parking, with a company other than James Villas, then you will need to speak to the service provider/airline you made the booking with. They will have their own policy in regard to how they manage these claims.
What if I decide I don't want to travel?
Whilst you can of course cancel your holiday, please be aware that normal cancellation charges will apply.
If I am unable to travel, am I entitled to compensation?
You won't be entitled to any compensation, as the reason for the holiday not continuing is outside the control of James Villa Holidays.
I've booked Villa Only with James Villa Holidays. Am I protected?
Customers who have booked accommodation only with us are not protected by the Package Travel Regulations. If the travel advice changes for the destination you are travelling to and your planned arrangements can no longer go ahead, we will look at the options available to you. Where the FCDO have not imposed restrictions on travel but local authorities have advised of local screening measures, you should contact your Travel Insurance provider to discuss your options.
I want to rebook my holiday. Will I be financially protected for the new booking?
When you book with James Villa Holidays, rest assured that your holiday will be fully protected through our ATOL and ABTA bonding. Our ATOL protects all customers booking a holiday with flights (package), whilst our ABTA bonding protects customers booking a holiday without flights. You can find out more at https://www.jamesvillas.co.uk/about-james-villas/atol-abta-protection
What should I pack to make sure I am safe?
Much like in the UK, many countries have adopted similar health and safety precautions. This means you will need to take face masks, gloves, hand sanitiser and anti-bacterial wipes with you as you travel. Be sure to check the government guidelines of your holiday destination to ensure you have everything you need before departure.
What time do we check-in and check-out on our arrival and departure days?
To ensure the villa is sanitised and cleaned in line with local guidance and hygiene requirements , it will take a little longer than normal to get the villa ready for your arrival. You will be able to check-in to your villa from 16:00pm, while checkout is at 10:00am.
How often will the villa be cleaned?
To help limit the amount of people entering your villa, we will only be cleaning properties between each party's stay. If you require additional cleaning services throughout your stay, contact the 24-hour holiday helpline to discuss.
Will a local representative visit me at the villa?
No, you will not receive a visit from a local representative. If you need advice or information while on holiday, please contact the 24-hour holiday helpline.
Will anyone access my villa or apartment during my stay?
None of our staff or suppliers will access your villa/apartment without your knowledge or consent. If you're staying at a property with a pool or garden, a maintenance person might be required to maintain the pool or tend to the garden.
Please be aware that people who are not travelling with you are not permitted to stay or visit you at the property.
What should I expect at the airport?
You will need to check your departure and arrival airports to ensure you are aware of their restrictions and practices in response to Covid-19.
Social distancing measures and other health and safety precautions might mean it takes longer than usual to make your way through the airport. Be sure to allow yourself plenty of time to get through security and board the plane.
What safety measures have the airline put in place?
Check directly with your airline carrier for the most up-to-date information on what to expect at the airport and on the plane. Some airlines will require online check-ins, plus on-board services may be restricted. Full details will be listed on their website.
What should I expect if I have a ferry transfer?
Boat, ferry and hydrofoil crossings may require a face covering to protect you, the crew and other passengers during your journey. In some instances you may need to submit to a temperature check and/or complete a health declaration. Routes are running at a reduced capacity to help with social distancing, so allow yourself plenty of time to board the boat.
What should I expect if I've booked a local transfer?
Transfer drivers will be adhering to local requirements and guidelines to ensure the safety of their passengers. It is important to remember you will need to look after your own luggage, as the driver will not be able to handle your luggage or assist you in carrying it.
What should I expect if I'm hiring a car?
All of the car hire companies we work with are vigilantly implementing enhanced cleaning protocols to ensure your safety. To find out exactly what preventative measures and practices have been put in place, please refer directly to the website of your hire car provider.
Still need help? Contact us