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At your villa

  • Will I need to take travel adaptor plugs?

    Yes, the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you.

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  • Are towels and linen provided at the accommodation?

    All bedroom and bathroom linen is provided, unless otherwise stated within the property description. Bath towels are provided, usually one hand and one bath towel per person. You will need to take your own beach towels to use around the pool, unless otherwise stated within the property description. Cot linen is not provided; please ensure you take your own.

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  • Can we vacate the accommodation later than the confirmed time of 10am?

    Unfortunately, this is not possible as the accommodation will need to be cleaned and prepared for the next guests.

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  • When is the pool heating available?

    Heated pools are only available when stated in the relevant villa description and will be at an additional cost unless otherwise stated. Where operation is during the winter months, this is from 1 Nov until 30 Apr. Some exclusions/rental restrictions may apply in July/August. Most heated pools are electrically heated and may take up to 4 days to heat, but some are solar-heated and the temperature of the pool will therefore depend on the weather conditions. In certain cases a charge will be incurred for this facility which may be payable locally or on your booking invoice. With regard to our villas in Florida, if you require a property with a private pool that can be heated (subject to availability) please inform us at the time of booking. For more information please see the Essential Information on our website.

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  • Will there be a representative in resort?

    During your holiday, we have our Holiday Helpline on hand 24hrs a day, 7 days a week so we’re always on hand when you need us. This does mean that we no longer offer the traditional “rep” visit but the advantages are that you can contact us when it suits you, wherever you are in the resort, any time of day. You’ll be given our contact details before you travel and you can also get in touch by using our {insert customer support link}

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  • Is a cleaning service provided?

    Cleaning services varies at each individual property and can consist of preparation only with linen and towels as a minimum, to five days per week with daily towel change and weekly linen change. Some properties may charge for cleaning locally in resort, this will be specified within the property description. For more information please see the Essential Information on our website

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  • Where will I collect my keys to my accommodation?

    Details regarding your key collection will be sent to you with your travel documents. Collection points do vary depending on the destination and the accommodation you are travelling to.

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  • Are hairdryers provided?

    No, you will need to take your own, unless otherwise stated in the property description.

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  • Can we occupy the accommodation before 4pm on the day of arrival?

    The official time for entry into your accommodation is 16:00 local time. The cleaners have sole access to the accommodation until this time to prepare for your arrival. Therefore entry to the accommodation prior to this time will not be permitted.

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  • If satellite TV is provided in the accommodation, which channels can I expect to receive?

    It will be local satellite in the country that you are visiting. Limited English speaking channels are available – please do not expect the usual satellite channels you receive at home. For more information please see the Essential Information on our website.

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  • Will an iron and ironing board be provided?

    Generally all accommodation types will have iron and ironing boards.

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