How can we help?

Before you go

  • How do I add extras to my booking?

    From car hire to airport parking and hotels, you can add all of the extras to make your holiday plain sailing, through our ‘manage my booking’ section of the website. All you need to do is login to your account or sign in using your lead passenger surname and booking reference.

    Make sure you’ve filled out your own flight information. We need this for your trip, but we also use it to help find you the most relevant car hire, airport parking and hotel deals.

    It’s quick and simple to add these to your booking, but if you need any help you can send us a message here.

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  • Passport Application Turnaround Times

    HM Passport Office are advising people not to delay in applying for a passport and to allow more time for it to be processed.  While all applications will be processed as quickly as possible, people should now allow up to 10 weeks when applying for their British passport to help manage an increase in demand.

    You can find more information by visiting the HM Passport Office Website.


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  • Travel Insurance

    As soon as you make a booking, it is essential that you have adequate travel insurance in place.  Travel insurance not only protects you if something goes wrong when you’re away, it’s also there to protect you if something happens that means you can’t travel.  You therefore shouldn’t wait to make sure you have adequate cover in place.

    Whilst we don’t sell travel insurance, we can point you in the direction of Holiday Extras, who have a range of products that may suit your needs, including cover if your holiday plans are affected by Covid-19.  You can find details HERE.

    Remember, if you don’t take out adequate travel insurance, we will not be liable for any of your losses which would have been covered by a policy that would have provided you with cover for the circumstances.

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Still need help? Contact us