We have strict cleanliness standards for all of our villas and take these very seriously. If you’ve arrived in resort and there’s an issue with the cleanliness of your villa, we’re here to help.
Our villa check-in time is 4pm which is when the villa is ready for your arrival. If you’ve arrived before 4pm, not to worry, it just means our team hasn’t finished making sure it’s prepared for your arrival. If you’ve arrived after 4pm and the villa still hasn't been cleaned, please do get in touch to let us know.
All you need to do is send us a message here and we will aim to solve this issue for you as quickly as possible. If you'd like to give us a call, just login to our website to find the number of our Holiday Helpline, or check your travel documents.