The WiFi in the villa isn’t working

If you’re having trouble accessing the villa WiFi, take a look at the below quick tips for getting it up and running:

The password is incorrect

Check the documents left in the villa to see if the password has been updated. If you still can’t access the WiFi with the password provided, let us know and we will get this sorted as quickly as possible.

Cannot access the WiFi on your device

If your device isn’t picking up the WiFi, try to locate the router and check it’s switched on. If it is, and you still aren’t able to access the internet, give it an hour or so and try again as it could be an issue with the service provider. If the problem persists, just let us know and we’ll look into this for you.

If you need to get in touch whilst you’re on holiday, just send us a message here or check your travel documents for the contact details for our Holiday Helpline.