There’s an issue with the swimming pool at my villa

We know the swimming pool is an important part of your holiday so we’re on hand to help resolve any issues you might have. Please take a look at our guide below to some of the issues you may have so you can find a quick solution. If you still need some help after reading this, just send us a message here or call our Holiday Helpline. You can find the number in your travel documents or by logging in here.

The pool colour doesn’t look right

If you’ve arrived at your villa and the pool colour doesn’t look right, or it changes during your stay, please read on.

If you’re unable to see the bottom of the pool, we don’t recommend you use the pool until someone has been out to take a look at it.

If the discolouration is only slight, we will still have someone come and take a look at the water. Just report the issue to us, and we’ll do our best to resolve it as quickly as possible.

The pool is unclean

All of our pools are cleaned regularly, but if you’ve arrived at the villa and there’s an issue with the cleanliness, please let us know as soon as possible so we can get someone to rectify the issue for you.

If it’s become unclean during your stay, there are nets provided in case something has blown into the pool between pool clean visits.

Other pool issues

If you have any other issues with your pool, please do let us know so we can help resolve the issue and you can continue to enjoy your villa holiday.

If you’d like to send a message to one of the team about your villa pool, all you need to do is click here.