There’s an issue with the electricity in our villa

If you’re having trouble with the power in your villa, not to worry, we’re on hand to help you resolve the issue. Here are a few quick tips to try and get the power back on in your villa:

• If your villa has a key fob that powers the electricity, make sure this is inserted correctly, or try taking it out and putting it back in.
• Check the fuse box and make sure nothing has tripped. If it continues to trip, then let us know and we can get someone to help find out what the problem is.
• If there’s a certain appliance causing the electricity to trip, please do not use that appliance. If it’s a necessary item then let us know and we’ll do our best to replace it.
• If you’ve tried all the above options and you still haven't got any power, it’s likely to be a local power cut. If the power doesn’t return within a few hours, please do get in touch.

If you’re still experiencing an issue, please do let us send us a message and your request will be prioritised.

You can also give us a call on our Holiday Helpline, just login to ‘manage my booking’ or find the number in your travel documents.