This guidance is for anyone travelling from Friday 17 September and returning home BEFORE Monday 4 October 2021.
As you may know, there are some actions you must do before you travel and for when you come back to the UK. So it’s really important that you keep an eye on your destination and check the requirements regularly before you depart, for all parts of your journey.
- Green: Passengers will not need to quarantine on return but must take a pre-departure test, as well as a PCR test on return to the UK.
- Vaccinated Adults - passengers will not need to self-isolate on return but must take a pre-departure test as well as a PCR test on return to the UK.
- Non Vaccinated Adults - passengers will need to self-isolate for 10 days on their return. They will need to take a pre-departure test, as well as two PCR tests on return to the UK.
- Red: Passengers will have to pay for a 10-day stay in a managed quarantine hotel, as well as a pre-departure test and two PCR tests.
You can find our more by reading the below articles:
- What does it mean if my holiday is on the Government’s “Green List”?
- What does it mean if my holiday is on the Government’s “Amber List”?
- What does it mean if my holiday is on the Government’s “Red List”?
What does that mean for my holiday?
- Green: Holidays will go ahead as planned. You will need to ensure you comply with the Government requirements and those in place at your destination at the time you travel.
- Amber: Again, holidays will go ahead as planned. If you have not been vaccinated, the requirement to quarantine on your return does not give you the right to cancel your holiday and receive a full refund. The actual holiday is not affected by this. Therefore there is still a responsibility to pay the suppliers (accommodation, flights, etc.) for their services.
If you are unable to quarantine at home, then you may want to consider moving your holiday to a later date. We can certainly look at the options available to you, but you will need to bear in mind that there may be costs to do this. These can include, but are not limited to:
- Differences in flight costs plus any admin fees charged by the airline
- Increases in accommodation costs – this can happen if the dates you select are in peak travel periods, for example.
- If you choose a different villa, you may be charged cancellation fees on the original villa, plus any additional costs for the new accommodation.
For any customers who are due to travel from 17 September 2021 with a return date BEFORE 4 October 2021, we will waive the £75 admin fee. For any customers with holidays booked from 4 October 2021 onwards, you can, of course, look to change your booking, but the £75 admin fee will still apply.
You can read more about how you can amend your booking in our article HERE.
- Red: We will not be operating holidays that fall in destinations in the red category.
What happens if there is Foreign Office advice against travel to my destination?
The traffic light system covers the requirements you need to take for coming back to the UK. The Foreign Office (FCDO) advice covers the requirements at your destination. In some cases, a destination may be on the Amber list under the traffic light system but also have advice against non-essential travel. If this is the case, then you will be given the following options:
- A full refund of the monies you have paid. We aim to process refund requests within 14 days of receipt. However, please be aware that we are dealing with a huge number of enquiries, so please bear with us if it takes a few days longer.
- If you have a booking with us that includes flights (a "package" holiday) then you can accept a Refund Credit Note – you can use this to make part or full payment on any new accommodation booking departing before 31 December 2022. Unfortunately, we will no longer be able to offer flights on the new booking.
- Rebook your accommodation only booking to a later date – Where this is possible, you will be responsible for any additional costs imposed by any of our suppliers.
Here's a link to the latest Travel Advice: FCDO Travel Advice
What is happening with my holiday?
We will be operating holidays to the below destinations:
- Malta & Gozo
- Barbados & Antigua
- Mallorca, Menorca & Ibiza
- Mainland Spain
- France & Corsica
- Lanzarote, Fuerteventura, Tenerife, Gran Canaria
- St Lucia
- Turkey from Wednesday 22 September
- Egypt from Wednesday 22 September
If your holiday destination is not listed above, we will be contacting you to let you know your options. You do not need to take any action.