We're delighted that holidays are back and we can't wait to welcome you back and for you to enjoy the holiday you deserve.
As you may know, there are some actions you must do before you travel and for when you come back to the UK. So it’s really important that you keep an eye on your destination and check the requirements regularly before you depart, for all parts of your journey. The Government are regularly reviewing destinations for the Green, Amber and Red lists. The latest review was on 14 July and we expect the next announcement around 5 August 2021.
England, Scotland & Wales have announced the latest "traffic light" measures will come into force on Monday 19 July.
Northern Ireland have announced that the same measures will come into effect from Monday 26 July.
- Green: Passengers will not need to quarantine on return but must take a pre-departure test, as well as a PCR test on return to the UK.
- Vaccinated Adults - passengers will not need to self-isolate on return but must take a pre-departure test as well as a PCR test on return to the UK.
- Non Vaccinated Adults - passengers will need to self-isolate for 10 days on their return. They will need to take a pre-departure test, as well as two PCR tests on return to the UK.
- Amber Plus: All Adults, even if vaccinated - passengers will need to self-isolate for 10 days on their return. They will need to take a pre-departure test, as well as two PCR tests on return to the UK.
- Red: Passengers will have to pay for a 10-day stay in a managed quarantine hotel, as well as a pre-departure test and two PCR tests.
Children aged 5yrs to 17yrs are not required to self-isolate when returning from a Green or Amber destinations, however they will need to take a PCR test on their return to the UK. Children aged 4yrs and under are exempt from testing and isolation.
What does that mean for my holiday?
- Green: Holidays will go ahead as planned. You will need to ensure you comply with the Government requirements and those in place at your destination at the time you travel.
- Amber and Amber Plus: Again, holidays will go ahead as planned. If you have not been vaccinated, or if you have and are still required to self-isolate, the requirement to quarantine on your return does not give you the right to cancel your holiday and receive a full refund. The actual holiday is not affected by this. Therefore there is still a responsibility to pay the suppliers (accommodation, flights, etc.) for their services.
If you are unable to quarantine at home, then you may want to consider moving your holiday to a later date. We can certainly look at the options available to you, but you will need to bear in mind that there may be costs to do this. These can include, but are not limited to:
- Differences in flight costs plus any admin fees charged by the airline
- Increases in accommodation costs – this can happen if the dates you select are in peak travel periods, for example.
- If you choose a different villa, you may be charged cancellation fees on the original villa, plus any additional costs for the new accommodation.
For any customers who are due to travel up to and including 31 July 2021, we will waive the £75 admin fee. For any customers with holidays booked from 1 August 2021 onwards, you can, of course, look to change your booking, but the £75 admin fee will still apply.
You can read more about how you can amend your booking in our article HERE.
- Red: We will not be operating holidays that fall in destinations in the red category.
What happens if there is Foreign Office advice against travel to my destination?
The traffic light system covers the requirements you need to take for coming back to the UK. The Foreign Office (FCDO) advice covers the requirements at your destination. In some cases, a destination may be on the Amber list under the traffic light system but also have advice against non-essential travel. If this is the case, then you will be given the following options:
- A full refund of the monies you have paid. We aim to process refund requests within 14 days of receipt. However, please be aware that we are dealing with a huge number of enquiries, so please bear with us if it takes a few days longer.
- If you have a booking with us that includes flights (a "package" holiday) then you can accept a Refund Credit Note – you can use this to make part or full payment on any new accommodation booking departing before 31 December 2022. Unfortunately, we will no longer be able to offer flights on the new booking.
- Rebook your accommodation only booking to a later date – Where this is possible, you will be responsible for any additional costs imposed by any of our suppliers.
Here's a link to the latest Travel Advice: FCDO Travel Advice
Please be aware that entry requirements and Foreign Office advice is currently changing often and without prior notice. We will therefore be monitoring bookings due to travel within the next 7 days only and only for departures up to and including 31 July 2021.
What is happening with my holiday?
We are in the process of contacting all customers whose holiday is impacted by current restrictions. We will be operating holidays to the below destinations:
- Malta & Gozo - Holidays will operate as planned for vaccinated travellers aged 12yrs and over.
- Madeira - Holidays will operate as planned
- Barbados & Antigua - Holidays will operate as planned
- Croatia - Holidays will operate as planned
- Mallorca, Menorca & Ibiza - Holidays will operate as planned
- Portugal - Holidays will operate as planned for vaccinated travellers aged over 18yrs and for non-vaccinated children travelling with a vaccinated adult.
- Mainland Spain - Holidays will operate as planned
- France & Corsica - Holidays will operate as planned for vaccinated travellers aged over 18yrs and for non-vaccinated children travelling with vaccinated adults.
- Greece - Holidays to all Greek destinations will operate as planned
- Cyprus - Holidays will operate as planned
- Lanzarote, Fuerteventura, Tenerife, Gran Canaria - Holidays will operate as planned.
- St Lucia & Jamaica - Holidays will operate as planned
If you are travelling to a destination not listed above, we will be contacting you to let you know your options. You do not need to take any action.
Please note, we will only contact you if your destination is not on the above list and you are due to travel from 20 July up to and including 31 July 2021.
What happens if my destination moves from the green list to the amber list or from amber to "amber plus"?
If there is no FCDO advice advising against travel to your destination, then your holiday will go ahead as planned. The requirement to quarantine on your return does not give you the right to cancel your holiday and receive a full refund. See the section "What does that mean for my holiday?" in this article.
If your destination changes from green to amber, or amber to "amber plus" whilst you are on holiday, you will need to follow the requirements for amber or amber plus list countries when returning to the UK. This means if you have not been fully vaccinated, you will need to self-isolate at home for 10 days when you return and, before you arrive back in the UK, you will also need to book and pay for a COVID-19 PCR test to be taken on day eight of your return. If you destination is "amber plus", then you will still have to self-isolate and take the required tests, even if you have been vaccinated.
You can find more information on testing in our article: Where can I get a private Covid 19 Test?
I am travelling on or after 1 August. What is happening with my holiday?
Currently, it is too early to say whether your holiday will be impacted. As part of the Government road map, they have set out key dates on when they will review their Traffic Light advice. The next is planned for around 15 July and then a further update on 5 August. Similarly, FCDO advice is constantly monitored and can change at any time. This means that restrictions that are in place today may not be in place at the time you are due to travel. We, therefore, ask for your patience. We are currently dealing with customers who are due to travel up to and including 31 July 2021.