Following the latest announcement from the Government setting out the roadmap for coming out of lockdown, we will not be operating holidays before 17 May 2021.
Sadly, this means that if you were due to travel up to and including 16 May 2021, your holiday plans will not be able to go ahead. If you have been impacted by this, we will be contacting you.
As you will appreciate, we have a high volume of customers impacted by this latest announcement, so we will contacting customers strictly in departure date order. We would therefore kindly ask that you wait until you hear from us, rather than getting in touch before, as this will slow down the process. Rest assured, we’ll be in touch with you, so you do not need to take any action right now.
As a rule, we will try and contact customers at least 7 days before their date of travel, but hope we’ll be able to get through this sooner, so please bear with us. If you have yet to pay your balance, then of course, you do not need to pay this, so please ignore any requests for payment.
Thank you for your patience and understanding and we’ll be in touch with you as soon as we can.
If you are due to travel from 17 May 2021 onwards, we expect your arrangements to go ahead as planned.