Do I have to pay my balance for my upcoming booking?

If we have contacted you to ask you to pay your balance, this is because we’re expecting your booking arrangements to go ahead as planned. If there is FCDO advice or travel restrictions in place nearer the time that impact your specific arrangements, we will contact you to discuss your options. 

Unfortunately, we’re not able to defer any balance payments at this time. If you choose not to travel or not to pay the balance of your holiday, this will be deemed as a cancellation, and you will lose your deposit.

You can find out more about balance due dates by reading this article.

To make a payment navigate to Manage my Booking. If you have already set up an account, you can log in using your email and password. If you don’t have an account, click on the Bookings tab and use the lead passenger name and your Holiday Reference, as well as your personal Passenger Code, to access your details. You’ll then be able to make your secure payment.

If you would like to look at options to move your booking to a later date, please get in touch with us, and we'll support you as quickly as we can.